Terms & Conditions

By purchasing, you agree to the following:

RETURN POLICY:

We do not accept returns or exchanges.

If there is a problem with your order:

Once your item has been delivered you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you and reship.

By Purchasing a product, you agree to the following:

Once the order has been placed, you have 24 hours to make any changes or cancellations to your item. After 24 hours I do not accept any changes or cancellations due to the customization of each peace created.
Please be as specific as possible when giving information about decals, glitter colors, or anything else you want on your tumbler. I cannot make any changes once you receive your tumbler if you are unhappy with the choices you have picked or if you lacked to specify something.
Once your item has been delivered, you have 24 hours to contact me if there is any problem with your item caused by an error ON MY PART. Buyer is responsible for shipping to me if this is the case, I will then fix item at no charge to you however shipping will be the BUYER'S RESPONSIBILITY.
Any non-glittered items are not guaranteed to be glitter-free due to glitter being an almost impossible thing to get rid of.
All items are handmade and are subject to minimal imperfections. I work very hard to create high quality products, however you must keep in mind these are love-crafted products and I am not perfect.

Thank you for trusting my creativity!

There will be absolutely NO address changes once an order has been placed. This is for my protection as well as yours. Please ensure you have entered the correct shipping address.
If you have entered the wrong address, and your order has NOT been shipped yet: your order will be cancelled and refunded and you will have to order again with the correct address.
If your order has been shipped with the wrong address: You will be responsible for contacting the mail carrier to change the address. You can also attempt to make a package intercept on the mail carrier website. You will be responsible for the fees charged.
If the mail carrier is unable to change the address, and they ship it back to me, I will refund and cancel the order at the time the package is delivered, and you will have to place a new order. I will not provide any type of refund until the returned package is received. The refund will only include product price, I will not refund shipping.
Lost mail carrier packages will be resolved on a case by case basis. Please email for help If you have not received your order and it's been over 2 weeks. We are NOT obligated to refund or replace any orders due to the mail carrier losing an order. You will have to file a claim with the mail carrier if something is lost.

If a package is marked as delivered and you did not receive it:

Wait a few days as sometimes they mark packages delivered when they are very busy and they show up in a few days.
Email mail carrier if it's been 3-4 days with no delivery
If the mail carrier contacts you to let you know it's lost, ask them to send you an email with that information.
Once you have an email from the mail carrier stating it's lost, forward that to info@maestracreations.com and we will attempt to resolve.